FAQ

What Forms of Payments Do You Accept?

We accept Visa, MasterCard, American Express, and PayPal at this time.

What Countries Do You Currently Ship To?

We currently ship to the United States and Canada.

I Need My Products Fast. Can I Pay For Expedited Shipping?

We can arrange to have your order shipped expedited.  Please select the  “Expedited shipping” option at the checkout.

How Can I Track My Order?

You can check the status of your order anytime by clicking this link.

When Will My Order Be Delivered?

We process, ship, and deliver packages Monday through Friday.  At this time, we do not offer shipping or delivery on Saturday, Sunday, or holidays.  Your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information).  Most items are available to ship within 1-2 business days of placing the order - unless otherwise noted.

Can Change or Cancel My Order?

Please reach out to us with a specific request, and we’ll do our best to accommodate.  You can email us at help@aquabsafe.com 7 days a week.

What is Your Return Policy?

We only offer products that are scientifically developed and tested in the real world.  If you find that you are dissatisfied for any reason, just let us know so that we can help you return your unused products within 30 days of receipt for a full refund.  You will only be responsible for the return shipping costs.